As technology becomes more important in our lives, it becomes more important in education. How can educators get the most out of technology, and the most out of their resources?
Depending on when you went to school, you may have different memories of how much technology was involved in your education. There was a time when having a single computer in school was a novelty; but nowadays, one can expect to see all kinds of modern IT in the classroom – from smart whiteboards to tablets. But technology isn’t only changing how students learn; it can also help educators and institutes perform more efficiently and productively. We discussed this second principle with TechQuarters, an IT support company London-based schools have been working with for many years. Their work with educators has primarily been in providing outsourced IT support to them, which can have many benefits for these types of institutes. Below are six examples of how outsourced IT support can help education providers.
- Cost Efficiency
One of the most consistently cited effects of organisations outsourcing their IT support is the impact on their budget. Though it may seem like a luxury to pay for IT support services, there are may ways in which said services can save schools money. First and foremost, an IT support services makes an organisation’s IT spend predictable. For instance, TechQuarters’ IT support for Education plans are all fixed-rate, which, for the benefits – e.g. reduced downtime, more efficient IT processes, a wider pool of expertise – is very good value for money.
- Flexible Access to Expertise
Paying for an IT support service is like getting a much larger IT department for a fraction of the cost. Furthermore, many providers offer both extended hours and 24-hour access to their support helpdesk, meaning that schools can get access to support whenever they need it.
- Support your On-premise Support
Many people think that outsourcing means getting rid of in-house staff. This does not have to be true. For instance, many IT providers work with their clients’ in-house staff. This is often a good alternative for organisations looking to expand their IT operations without having to hire – once again, this is more cost effective in most scenarios.
- Go Beyond Day-to-Day IT
It may make more sense for a school’s in-house IT team to focus on the day-to-day IT activities, which would leave the IT support provider to focus their efforts and resources on longer-term projects – such as overhauling legacy systems, implementing new solutions, etc. For instance, one of the services that TechQuarters specialises in is Microsoft 365 consulting, which is a service they are qualified to provide to schools as Microsoft Solutions Partners, whereas their client’s IT staff would not be.
- Get More Time Back
One of the key benefits that really good IT support has is the ability to give organisations more time back. The time lost from dealing with IT issues can be incredibly frustration; and waiting for things to be fixed is by no means the best use of a teachers time and resources. This is where outsourced IT support comes in. Professional IT providers work hard to ensure that their response times are fast, and their staff are well trained and equipped to resolve issues quickly. In this way, outsourcing to an IT provider can help schools minimize downtime due to IT issues, and spend more of their time doing the things that matter.
- Access Cutting-Edge Security
Security is a big topic in all kinds of businesses, and schools in particular need to be well aware of the dangers – as they are in possessions of lots of different kinds of highly sensitive personal information. This is why schools should consider working with IT professionals who will not only have knowledge of the most cutting-edge security solutions, but will also be able to help schools procure them (often at competitive prices), and help them implement them.